FAQ

Q: How do I know if the product has expired?

Check for a foul smell or discolouration. For liquid products, some separation is normal and dependent on weather and storage of bottles. We recommend storing in a dark, cool place. Shake well before use. 

Q: What can I do to whiten my whites?

For a natural option, soak white clothes in a mixture of 2 Tbl of Citric acid dissolved in 1 Litre of boiled water. Hang in direct sun until dry. Wash with regular laundry detergent. 

Q: Do you exchange or refund?

Due to hygiene and safety regulations, we do not accept returns or exchanges on cleaning products, including laundry items. However, if you experience any issues with your order, please contact us, and we’ll do our best to assist you.

Q: Do you ship internationally?

No.

Q: Why don’t you use preservatives?

We feel that preservatives can cause dryness and skin irritation so we prefer not to use them. This does mean that the shelf life of products is shorter than that of our commercial counterparts but we are passionate about keeping all the ingredients natural and gentle for skin.

 

Q: Are all the products you use organic?
all of our products are plant based and 100% natural. Some of the ingredients we use are organic but we have not gotten certification for these.